JEMPass User Guide
  • Introduction to JEMPass
  • Common Questions and Concerns - FAQ
  • Get Started
    • Download JEMPass
    • Initial Setup
    • Ways to Use JEMPass
      • Example 1: Alice uses JEMPass as her Primary Password Manager
      • Example 2: Ricardo uses JEMPass as "Level 2" Password Manager
      • Example 3: Paul uses JEMPass as MFA / Verification Code Provider
  • HOW DO I ... ?
    • Save a New Password to my Keychain
    • Modify or Delete a Password
    • Add JEMPass Keychain to New Devices or Browsers
    • Enable Autofill
    • Customize JEMPass Settings and Preferences
    • Add New JEM AirKey
    • Revoke a Lost or Stolen JEM AirKey
    • Setup JEMPass as an MFA Verification Code Provider
    • Setup JEMPass as a "Level 2" Keychain
    • Buy New JEM AirKey
  • REFERENCE INFO
    • JEMPass Keychain
    • JEM AirKey
    • JEM AirKey Unique Identifier (aka JEM-ID)
    • Recovery Key
    • How JEMPass Protects You Against Device Loss, Theft or Compromise
    • In the JEM AirKey HD Box ...
    • Charging Your JEM AirKey HD
  • NEED MORE HELP?
  • Policies
    • JEMPass Privacy Policy
    • JEMPass Terms of Service
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  1. REFERENCE INFO

Recovery Key

During Initial Setup, JEMPass will display your Recovery Key. Your Recovery Key is a string of 37 characters that begins with "JEM-RK-" and is followed by 30 characters. Write it down and keep it in a safe place.

Save your Recovery Key in a safe place! You’ll need your Recovery Key to regain access to your JEMPass Account and Keychain if all your JEM AirKeys are lost, stolen or broken. Without a JEM AirKey (SD or HD) or a Recovery Key, you will not be able to access any of your passwords.

Protect your Recovery Key

Anyone who has your Recovery Key may be able to access your Vault and all your passwords. Never share it with anyone you do not trust.

No person at JEM will ever ask you for this key.

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