Common Questions and Concerns - FAQ
Responses to common concerns and frequently asked questions
General
How do I get started?
To get started, download JEMPass on your preferred device (iPhone, iPad, Android device).
Then, follow these Initial Setup instructions.
How do I add my JEMPass Keychain to a new device?
You can access your JEMPass Keychain from any of your supported devices, including iPhone, iPad, Android devices, Macs and PCs.
To add your JEMPass Keychain to a new trusted device, download JEMPass on the new device and sign in. Do not add your JEMPass Keychain to devices that you do not trust. We do not recommend adding your JEMPass Keychain to devices that can be unlocked by others (using the device passcode, Touch ID, Face ID or other biometric method).
For step-by-step instructions, including download links, follow the link below.
How do I set up JEMPass to autofill my passwords?
Instructions for enabling passwords autofill vary by device. To view instructions for your device, open JEMPass, then go to Settings - Autofill.
I currently use another password manager. How do I migrate to JEMPass?
The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices.
Since your your JEMPass Keychain is not tied to your Apple ID or your Google ID, you can add your JEMPass Keychain to Apple devcies (iPhone, iPad, Mac) as well Android devices and PCs, regardless of your Apple ID or Google ID.
You can choose how you want to integrate JEMPass into your setup and habits.
For some popular ways to use JEMPass, see this post.
How can I use JEMPass as my "Level 2" Keychain for higher security logins, e.g., bank account passwords?
JEM AirKey HD (hardware device)
The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices.
You can choose to save your login information for some apps or websites in your device's default password manager, e.g., iCloud Keychain, and save the login information for your more sensitive apps and accounts, such as banking apps, in JEMPass Keychain.
For setup and usage instructions, see this post.
How do I set up JEMPass as my Multi-factor Authentication ("MFA") or Verification Code provider?
The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices.
Our multi-factor-as-default approach allows you to adopt a significantly stronger security posture which may be ideal for Multi-factor Authentication (MFA) codes or Verifications Codes.
For detailed setup and usage instructions, see this post.
I added JEMPass to my iPhone/iPad/Android device/Mac/PC, and the device is now lost or stolen. What now?
JEMPass incorporates a number of safeguards to protect you and your data when your devices are lost or stolen. If iPhone/iPad/Android device/Mac/PC to which you had previously added JEMPass Keychain is lost or stolen:
Your device passcode or password offers the first line of defense. Make sure that you keep your device secure and do not share your device passcode or password.
You can access your Keychain on other devices normally.
⚠️ IMPORTANT: If you had configured a JEM AirKey SD (aka "softJEM") on the lost or stolen device, it is important that you revoke the lost JEM AirKey as soon as you become aware of the loss.
For a more detailed discussion, see this post.
JEM AirKey HD (hardware device)
What if my JEM AirKey HD (hardware device) or is lost or stolen?
JEMPass incorporates a number of built-in safeguards to protect you and your data when your devices are lost or stolen. If your JEM AirKey HD is lost or stolen:
Your Keychain remains safe. Your JEMPass Keychain is encrypted using your JEM AirKey and synced to JEMPass servers. You can access your Keychain using one of your other JEM AirKeys. If you did not link a second JEM AirKey to your account, you can use your Recovery Key to regain access.
Your JEMPass Keychain can only be unlocked (decrypted) using one of your JEM AirKey(s). JEM AirKey HD verifies the registered owner's fingerprint before unlocking the Keychain. This design protects your Keychain data in the event your JEM AirKey is lost or stolen.
⚠️ IMPORTANT: To ensure the security of your data, it is important that you revoke the lost JEM AirKeys immediately after you become aware that the device has been lost or stolen.
For a more detailed discussion, see this post.
How do I charge my JEM AirKey HD?
Please see this post for detailed instructions.
Is JEM AirKey HD waterproof?
No, JEM AirKey HD is not waterproof. Your JEM contains sentive electronic components. Please keep it away from water and extreme temperatures.
Security
How secure is JEM? What makes JEM secure?
JEMPass is a very secure system for storing and quickly accessing your passwords. Encryption and biometric verification make JEM secure by design, and seamless and simple in use.
JEMPass stores your passwords in an encrypted digital Keychain. When a password is needed, your Keychain is unlocked by your JEM AirKey.
JEM AirKeys make JEMPass special. They authenticate you by verifying your identity using your fingerprint or facial recognition, and they help unlock your locked (encrypted) passwords.
All communications between JEMPass Keychain, JEM AirKeys and JEMPass servers are securely encrypted. Your Keychain data is always stored in encrypted form on our servers, and your biometric data (fingerprint and/or facial recognition data) is never transmitted to JEMPass.
What if JEM gets hacked? Are my passwords still safe?
We take many steps to ensure the security of our networks and servers. Nevertheless, given the kind of data that we store, that is insufficient. JEMPass therefore ensures that your Keychain data is encrypted by your computer, tablet or phone, using 256 bit keys that are *never* sent to JEM servers. JEMPass extensively utilizes the Sodium cryptographic library implementing XchaCha20-Poly1305 encryption.
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