# Introduction to JEMPass ## Welcome! This User Guide should help you get started with JEMPass and help you eliminate your password headaches and get the most out of JEMPass. If you can't find what you need here, please reach out to us. ## JEMPass JEMPass is an app designed to help individuals, families and teams eliminate the pain and hassle associated with signing in to apps and websites using passwords and other login credentials. ## JEMPass Keychain JEMPass Keychain provides a secure space for all your login information: usernames, passwords and other secrets. Access your JEMPass Keychain from any of your devices (iPhone, iPad, Android devices, PCs, Macs). Your JEMPass Keychain is secured (encrypted) using multiple layers of encryption (AES-256, xChaCha20-Poly1305) in transit and at rest. End-to-end encryption protects your privacy: we cannot decipher the contents of your Keychain. To Unlock your Keychain: Unlock your JEMPass Keychain intuitively, just as you would unlock your car or home: by using a key -- the JEM AirKey. There is no Master Password in the JEMPass design. ## JEM AirKeys JEM AirKeys make JEMPass special. JEM AirKeys play a starring role in keeping your JEMPass Keychain private an secure and easy to access. Your JEM AirKeys ensure that only you can access your JEMPass Keychain, which cannot be unlocked (deciphered) without your explicit authorization provided through your JEM AirKey. JEM AirKeys work intuitively and integrate seamlessly with JEMPass. Much as you would use a physical key or app to unlock and operate your car, you use the JEM AirKey to unlock and access your JEMPass Keychain. There are two types of JEM AirKeys:
TypeDescription
SDJEM AirKeys SD is a part of the JEMPass app on iPhone, iPad or Android devices with built-in fingerprint or facial recognition capabilities.
HDJEM AirKeys HD are secure and easy to use hardware devices that we build and manufacture specifically for use with the JEMPass system.
Unlike the case with other Password Managers, there is no Master Password in the JEMPass design. # Common Questions and Concerns - FAQ Responses to common concerns and frequently asked questions ## General
How do I get started? To get started, [download JEMPass](/get-started/download-jempass) on your preferred device (iPhone, iPad, Android device). Then, follow these [Initial Setup](/get-started/initial-setup) instructions.
How do I add my JEMPass Keychain to a new device? You can access your JEMPass Keychain from any of your supported devices, including iPhone, iPad, Android devices, Macs and PCs. To add your JEMPass Keychain to a new trusted device, download JEMPass on the new device and sign in. Do not add your JEMPass Keychain to devices that you do not trust. We do not recommend adding your JEMPass Keychain to devices that can be unlocked by others (using the device passcode, Touch ID, Face ID or other biometric method). For step-by-step instructions, including download links, follow the link below. [#how-do-i-add-my-jempass-keychain-to-a-new-device](#how-do-i-add-my-jempass-keychain-to-a-new-device "mention")
How do I set up JEMPass to autofill my passwords? Instructions for enabling passwords autofill vary by device. To view instructions for your device, open JEMPass, then go to Settings - Autofill.
I currently use another password manager. How do I migrate to JEMPass? The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices. Since your your JEMPass Keychain is not tied to your Apple ID or your Google ID, you can add your JEMPass Keychain to Apple devcies (iPhone, iPad, Mac) as well Android devices and PCs, regardless of your Apple ID or Google ID. You can choose how you want to integrate JEMPass into your setup and habits. For some popular ways to use JEMPass, see [this post](/get-started/ways-to-use-jempass).
How can I use JEMPass as my "Level 2" Keychain for higher security logins, e.g., bank account passwords? JEM AirKey HD (hardware device) The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices. You can choose to save your login information for some apps or websites in your device's default password manager, e.g., iCloud Keychain, and save the login information for your more sensitive apps and accounts, such as banking apps, in JEMPass Keychain. For setup and usage instructions, see [this post](/how-do-i-.../setup-jempass-as-a-level-2-keychain).
How do I set up JEMPass as my Multi-factor Authentication ("MFA") or Verification Code provider? The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices. Our multi-factor-as-default approach allows you to adopt a significantly stronger security posture which may be ideal for Multi-factor Authentication (MFA) codes or Verifications Codes. For detailed setup and usage instructions, see [this post](/how-do-i-.../setup-jempass-as-an-mfa-verification-code-provider).
I added JEMPass to my iPhone/iPad/Android device/Mac/PC, and the device is now lost or stolen. What now? JEMPass incorporates a number of safeguards to protect you and your data when your devices are lost or stolen. If iPhone/iPad/Android device/Mac/PC to which you had previously added JEMPass Keychain is lost or stolen: 1. Your device passcode or password offers the first line of defense. Make sure that you keep your device secure and do not share your device passcode or password. 2. You can access your Keychain on other devices normally. 3. :warning: **IMPORTANT:** If you had configured a JEM AirKey SD (aka "softJEM") on the lost or stolen device, it is important that you revoke the lost JEM AirKey as soon as you become aware of the loss. For a more detailed discussion, see [this post](/reference-info/how-jempass-protects-you-against-device-loss-theft-or-compromise).
## JEM AirKey HD (hardware device)
What if my JEM AirKey HD (hardware device) or is lost or stolen? JEMPass incorporates a number of built-in safeguards to protect you and your data when your devices are lost or stolen. If your JEM AirKey HD is lost or stolen: 1. Your Keychain remains safe. Your JEMPass Keychain is encrypted using your JEM AirKey and synced to JEMPass servers. You can access your Keychain using one of your other JEM AirKeys. If you did not link a second JEM AirKey to your account, you can use your Recovery Key to regain access. 2. Your JEMPass Keychain can only be unlocked (decrypted) using one of your JEM AirKey(s). JEM AirKey HD verifies the registered owner's fingerprint before unlocking the Keychain. This design protects your Keychain data in the event your JEM AirKey is lost or stolen. :warning: **IMPORTANT:** To ensure the security of your data, it is important that you revoke the lost JEM AirKeys immediately after you become aware that the device has been lost or stolen. For a more detailed discussion, see [this post](/reference-info/how-jempass-protects-you-against-device-loss-theft-or-compromise).
How do I charge my JEM AirKey HD? Please see this post for [detailed instructions](/reference-info/charging-your-jem-airkey-hd).
Is JEM AirKey HD waterproof? No, JEM AirKey HD is not waterproof. Your JEM contains sentive electronic components. Please keep it away from water and extreme temperatures.
## Security
How secure is JEM? What makes JEM secure? JEMPass is a very secure system for storing and quickly accessing your passwords. Encryption and biometric verification make JEM secure by design, and seamless and simple in use. JEMPass stores your passwords in an encrypted digital Keychain. When a password is needed, your Keychain is unlocked by your JEM AirKey. JEM AirKeys make JEMPass special. They authenticate you by verifying your identity using your fingerprint or facial recognition, and they help unlock your locked (encrypted) passwords. All communications between JEMPass Keychain, JEM AirKeys and JEMPass servers are securely encrypted. Your Keychain data is always stored in encrypted form on our servers, and your biometric data (fingerprint and/or facial recognition data) is never transmitted to JEMPass.
What if JEM gets hacked? Are my passwords still safe? We take many steps to ensure the security of our networks and servers. Nevertheless, given the kind of data that we store, that is insufficient. JEMPass therefore ensures that your Keychain data is encrypted by your computer, tablet or phone, using 256 bit keys that are \*never\* sent to JEM servers. JEMPass extensively utilizes the Sodium cryptographic library implementing XchaCha20-Poly1305 encryption.
# Download JEMPass To get started, download the JEMPass app to your preferred smart device. Select one of the following JEMPass apps. ### JEMPass for iPhone or iPad If your primary mobile device is an iPhone or iPad, download JEMPass on the App Store. Tap the button below or search for JEMPass in the App Store app on your device. {% embed url="" %} ### JEMPass for Android Devices If your primary mobile device is an Android device, download JEMPass on Google Play Store. Tap the button below or search for JEMPass in the Google Play app on your device. {% embed url="" %} # Initial Setup The setup process will create a JEMPass account for you on our servers. It will also configure your first JEM AirKey. If you have not yet done so, [download JEMPass](/get-started/download-jempass) on your preferred device (iPhone, iPad or Android device). ## If You Received an Invitation to Sign Up for JEMPass If you received an invitation to sign up for JEMPass, please follow the instructions in your invitation. JEMPass Invitations will include a sign up link that will make sign up quick and easy. {% hint style="info" %} **How long will it take?** The sign up process is meant to be simple and fast, and should take only a few minutes to complete. Please have a pen and note paper ready, so you can write down your Recovery Code that will be provided to you. This Recovery Code is important, and offers the only way to regain access to your account if you lose all your JEM AirKeys. {% endhint %} Once you have completed the initial setup process, please follow suggestions and recommendations within the app - these suggestions and recommendations are designed to help you get the most out of JEMPass. ## If You Just Purchased A New JEM AirKey If you have a new JEM AirKey and have not yet received an invitation to sign up for JEMPass, please request one [here](https://my.jempass.com/request-invitation/new-jem). You will need to enter the [unique identifier](/reference-info/jem-airkey-unique-identifier-aka-jem-id) associated with your JEM AirKey device. Some customers who purchase a JEM AirKey may receive an invitation to sign up for JEMPass directly from their retailer. If you have already received an invitation, you do not need to request a new one. Once you have an invitation to sign up, please follow the instructions in the [I Received an Invitation to Sign Up for JEMPass section](#i-received-an-invitation-to-sign-up-for-jempass) above. # Ways to Use JEMPass JEMPass is a powerful and flexible tool which can fit into your life in multiple ways. For example, you can use JEMPass as: * Your primary or sole password manager or Keychain on some or all of your devices * Your "Level 2" Keychain for storing credentials that you want to keep extra secure * Multi-factor Authentication ("MFA") or Verification Code provider # Example 1: Alice uses JEMPass as her Primary Password Manager JEMPass offers the highest levels of security and convenience to customers who are looking for a simple and seamless way to store and access their login information across all their devices (iPhone, iPad, Android devices, Mac, PCs) and browsers. Alice, like many users, chooses to save all their app and website credentials in their JEMPass Keychain. To follow Alice's example, simply complete the [Initial Setup](/get-started/initial-setup) process. Add your JEMPass Keychain to all your trusted devices and enable enable Autofill. No further setup is required. For alternative configurations that use JEMPass alongside other device based solutions, see these examples: * [Example 2: Ricardo uses JEMPass as "Level 2" Password Manager](/get-started/ways-to-use-jempass/example-2-ricardo-uses-jempass-as-level-2-password-manager) * [Example 3: Paul uses JEMPass as MFA / Verification Code Provider](/get-started/ways-to-use-jempass/example-3-paul-uses-jempass-as-mfa-verification-code-provider) # Example 2: Ricardo uses JEMPass as "Level 2" Password Manager The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices. Our multi-factor-as-default approach allows you to adopt a significantly stronger security posture which may be ideal for Multi-factor Authentication (MFA) codes or Verifications Codes. For detailed setup instructions, see [this post](/how-do-i-.../setup-jempass-as-a-level-2-keychain). # Example 3: Paul uses JEMPass as MFA / Verification Code Provider The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices. Our multi-factor-as-default approach allows you to adopt a significantly stronger security posture which may be ideal for Multi-factor Authentication (MFA) codes or Verifications Codes. For detailed setup instructions, see [this post](/how-do-i-.../setup-jempass-as-an-mfa-verification-code-provider). # HOW DO I ... ? # Save a New Password to my Keychain To add a new password to your JEMPass Keychain, follow these steps: * Launch JEMPass * Tap the plus or Add New button to create a new credential or password record * If prompted, authorize the operation using your JEM AirKey * Enter the app/website details and tap Save {% hint style="info" %} JEMPass may ask you to authorize the operation using your JEM AirKey during these steps. To authorize, follow on screen instructions. {% endhint %} # Modify or Delete a Password To modify or update an existing password to your JEMPass Keychain, follow these steps: * Launch JEMPass and select the password you want to update. This will open the password detail view. * In the detail view, tap Edit in the header * Modify the details. * If you are modifying the password, remember to change it within the website or app as well. Use * Enter the app/website details and tap Save {% hint style="info" %} JEMPass may ask you to authorize the operation using your JEM AirKey during these steps. To authorize, follow on screen instructions. {% endhint %} # Add JEMPass Keychain to New Devices or Browsers Once you have completed the Initial Setup process, add JEMPass Keychain to all your devices and enjoy instant access to you saved passwords. You can add JEMPass to the following devices and browsers: * iPhone, iPad and Mac with Apple Silicon * Android devices * Google Chrome browser on Mac, Windows, Linux * Mac with Intel chips ## JEMPass for iPhone, iPad and Mac (Apple Silicon) If your primary mobile device is an iPhone or iPad, download JEMPass on the App Store. Tap the button below or search for JEMPass in the App Store app on your device. {% embed url="" %} ## Add JEMPass Keychain to Android Devices Open this page on the Android device on which you'd like to add JEMPass Keychain and tap the link below. You can also open Google Play on your device and search for JEMPass. {% embed url="" %} ## Add JEMPass Keychain to Google Chrome or Microsoft Edge To add JEMPass to Google Chrome or Microsoft Edge on your Mac, PC or Linux computer, open this page on your target device and browser, then click the button below. You can also navigate to the Chrome Web Store on your target device and browser and search for JEMPass. {% embed url="" %} ## Add JEMPass Keychain to an older Intel chip based Mac * Double click the downloaded file. In the window that opens, drag the JEMPass app icon into the Applications folder icon. * Depending on your computer settings, macOS Gatekeeper may warn you about the JEMPass app and require you to alter or override Security settings and allow installation of the the JEMPass app. # Enable Autofill Autofill is the capability that makes your JEMPass Keychain easily accessible to any app or website on Android devices and iPhone, iPad, Mac (Apple Silicon). ## On iPhone, iPad, Mac (Apple Silicon) and Android Devices Instructions for enabling passwords autofill vary by device. To view instructions for your device, open JEMPass, then go to Settings - Autofill. ## On Google Chrome and Microsoft Edge (Mac, Windows, Linux) If you haven't already done so, [add JEMPass Keychain to Google Chrome or Microsoft Edge.](/how-do-i-.../add-jempass-keychain-to-new-devices-or-browsers#add-jempass-keychain-to-google-chrome-or-microsoft-edge) Once the extension is installed and enabled, no further set up is required to enable autofill. # Customize JEMPass Settings and Preferences You can customize JEMPass to fit your needs and preferences. Open JEMPass - Settings to view a list of avalable options. # Add New JEM AirKey You can configure multiple JEM AirKeys with the ability to unlock your JEMPass Keychain. We recommend configuring 2-3 JEM AirKeys to avoid being locked out of your JEMPass Keychain. {% hint style="info" %} While you can have multiple JEM AirKeys linked to a Keychain, a JEM AirKey can only be linked to (or configured to unlock) one JEMPass Keychain. {% endhint %} ## Add New JEM AirKey HD (hardware device) If you have purchased and received a new JEM AirKey HD (hardware device), you can configure it to unlock your JEMPass Keychain. 1. Make sure your new JEM AirKey HD is charged 2. Launch JEMPass on your iPhone, iPad or Android device and unlock your Keychain, activating a configured JEM AirKey when prompted. 3. Open JEMPass - Settings, and tap Add New JEM AirKey HD. 4. Follow instructions on screen. ## Add New JEM AirKey SD (aka "softJEM") You can add a JEM AirKey SD to the JEMPass app on your iPhone, iPad or Android device. 1. Add your JEMPass Keychain to the target iPhone, iPad or Android device. 2. Unlock your Keychain, activating a configured JEM AirKey when prompted. 3. Open JEMPass - Settings, and tap Add New JEM AirKey SD. 4. Follow instructions on screen. # Revoke a Lost or Stolen JEM AirKey If one of your JEM AirKeys -- a JEM hardware device or iPhone, iPad or Android device with a configured JEM AirKey SD (a.k.a. softJEM) is lost, stolen or compromised, you should revoke it as soon as you become aware of the loss. To revoke a JEM AirKey, 1. Open JEMPass - Settings - My JEM AirKeys 2. Tap the lost/stolen/compormised JEM AirKey 3. Tap the red Revoke button and follow on-screen instructions # Setup JEMPass as an MFA Verification Code Provider The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices. Our multi-factor-as-default approach allows you to adopt a significantly stronger security posture which may be ideal for Multi-factor Authentication (MFA) codes or Verifications Codes. **Instructions** Download JEMPass on your device(s), and enable Autofill. Setup MFA/Verification Codes for all your accounts in JEMPass Keychain. * Launch JEMPass * Tap the plus button to create a new credential or password record * Enter the app/website details and tap Save When you need an MFA or Verification Code for an app or website, launch JEMPass, find and open the appropriate credential record, and tap Show Codes. # Setup JEMPass as a "Level 2" Keychain The combination of JEMPass Keychain and JEM AirKeys offer a uniquely secure and convenient way to store and easily access your login information from all your devices. You can choose to save your login information for some apps or websites in your device's default password manager, e.g., iCloud Keychain, and save the login information for your more sensitive apps and accounts, such as banking apps, in JEMPass Keychain. **Instructions** Download JEMPass on your device(s), and enable Autofill. When you try to sign in to an app or website, JEMPass will show up as an Autofill option alongside iCloud Keychain or Android/Google Password Manager. Select JEMPass if the password you need is a "Level 2" item stored in your JEMPass Keychain and follow on-screen instructions. # Buy New JEM AirKey You can purchase JEM AirKey HD, aka JEM devices, at [www.jempass.com/get-jem-hd](https://www.jempass.com/get-jem-hd) # REFERENCE INFO # JEMPass Keychain JEMPass Keychain provides a secure space for all your login information: usernames, passwords and other secrets. Access your JEMPass Keychain from any of your devices (iPhone, iPad, Android devices, PCs, Macs). Your JEMPass Keychain is secured (encrypted) using multiple layers of encryption (AES-256, xChaCha20-Poly1305) in transit and at rest. End-to-end encryption protects your privacy: we cannot decipher the contents of your Keychain. To Unlock your Keychain: Unlock your JEMPass Keychain intuitively, just as you would unlock your car or home: by using a key -- the JEM AirKey. There is no Master Password in the JEMPass design. # JEM AirKey JEM AirKeys make JEMPass special. JEM AirKeys play a starring role in keeping your JEMPass Keychain private an secure and easy to access. Your JEM AirKeys ensure that only you can access your JEMPass Keychain, which cannot be unlocked (deciphered) without your explicit authorization provided through your JEM AirKey. JEM AirKeys work intuitively and integrate seamlessly with JEMPass. Much as you would use a physical key or app to unlock and operate your car, you use the JEM AirKey to unlock and access your JEMPass Keychain. There are two types of JEM AirKeys:
TypeDescription
SDJEM AirKeys SD is a part of the JEMPass app on iPhone, iPad or Android devices with built-in fingerprint or facial recognition capabilities.
HDJEM AirKeys HD are secure and easy to use hardware devices that we build and manufacture specifically for use with the JEMPass system.
Unlike the case with other Password Managers, there is no Master Password in the JEMPass design. # JEM AirKey Unique Identifier (aka JEM-ID) The JEM AirKey unique identifier looks like this: [**JEM-ab1C-1d34**](#user-content-fn-1)[^1] Please note that the identifier is case sensitieve, so a is different from A. You can find the unique identifier in one of these locations: * On a sticker on the reverse side of the blue Welcome Card that came with your JEM AirKey device * On the outer packaging of your JEM AirKey device [^1]: # Recovery Key During Initial Setup, JEMPass will display your Recovery Key. Your Recovery Key is a string of 37 characters that begins with "JEM-RK-" and is followed by 30 characters. Write it down and keep it in a safe place. {% hint style="danger" %} **Save your Recovery Key in a safe place!** You’ll need your Recovery Key to regain access to your JEMPass Account and Keychain if all your JEM AirKeys are lost, stolen or broken. Without a JEM AirKey (SD or HD) or a Recovery Key, you will not be able to access any of your passwords. {% endhint %} ### Protect your Recovery Key Anyone who has your Recovery Key may be able to access your Vault and all your passwords. Never share it with anyone you do not trust. *No person at JEM will ever ask you for this key.* # How JEMPass Protects You Against Device Loss, Theft or Compromise JEMPass incorporates a number of safeguards to protect you and your data when your devices are lost or stolen. The safeguards we have implemented are designed to address all major scenarios that create the risk of data compromise or loss as discussed below. The JEMPass technical architecture contributes significantly to its security. At a high level, the JEMPass architecture includes two principal components: * JEMPass Keychain, which receives encrypted data from JEMPass servers *after you authenticate herself* using your JEM AirKey. * JEM AirKey, which is responsible for secure cryptographic operations to authenticate you and securely provide Keychain the resources it needs to decrypt the encrypted data it receives from JEMPass servers. A User Device is any device on which you have added your JEMPass Keychain. This includes iPhone, iPad, Android devices, Macs, and PCs. Instances of Google Chrome and Microsoft Edge on which you have added JEMPass Keychain browser extension are also considered User Devices. ## JEMPass Keychain on User Devices The following discussion summarizes how JEMPass protects different parts of your Keychain data. #### Keychain Table Data When you sign in to JEMPass (using your JEM AirKey) on a User Device, an authenticated session is created and a subset of your Keychain Table Data is transmitted by our servers to your User Device and decrypted using your JEM AirKey. Keychain Table Data contains information about each record in your Keychain, and includes the following elements: * Title * App or website to which that record applies * Username - the username that you use to sign in to the app or website #### Password Data Password data includes the password and other password-like elements associated with each Keychain record. Password data associated with each Keychain record is encrypted using a unique cryptographic key, can only be decrypted by your JEM AirKey, and is only decrypted on demand. Decrypted password data is never saved to disk or local storage. Decrypted password data is erased from User Devices' system memory after a short while. ## JEM AirKey HD (hardware device) JEM AirKeys make JEMPass special, and play a crucial role in securing your data. It is responsible for secure cryptographic operations to authenticate you to JEMPass servers and securely provide Keychain the resources it needs to decrypt the encrypted data it receives from JEMPass servers. Our design, and our manufacturing and operational processes and procedures reflect the importance of this component. For example: * Cryptographic keys that are essential to unlock your Keychain are present in your JEM AirKey only very briefly, and are never persisted. * Communications between JEM AirKey and other system components follow a strict protocol that ensures confidentiality and autheticity of message payloads. * JEM AirKey HD is designed to only run approved software signed by us. * JEM AirKeys HD are assembled in the US using globally sourced components and we apply strict access controls to ensure the security of our firmware, keys and other sensitive material. ## JEM AirKey SD (aka "softJEM") on User Devices JEM AirKey SD are versions of JEM AirKey that "live" on your supported User Device. By their nature and design, User Devices are based on large and complex operating systems, are meant to run multiple apps. End users also have the ability to configure, add or modify software on their User Devices to meet their preferences and needs. This circumstance naturally gives rise to risks that we do not encounter when we manufacture the hardware as well, as we do in JEM AirKey HD. We take a number of steps (in addition to those described above) to mitigate these risks to protect your data when you use JEM AirKey SD. For example: * JEM AirKey SD (aka "softJEM") on Android devices requires Class 3 or "strong" biometric implementation on devices. Class 3 Biometric implementations on Android devices represent the highest level of security, based on detailed evaluation of architectural security and biometric security performance. * On iPhone, iPad and Mac (Apple Silicon) JEM AirKey SD uses Touch ID and Face ID. {% hint style="warning" %} Notwithstanding the mitigations described above, we believe JEM AirKey HD offers the strongest level of security while maintaining convenience and usability, especially for the most demanding use cases, e.g., protection of Keychain records that contain private keys associated with cryptocurrency wallets, API keys, server certificates and SSH keys. {% endhint %} {% hint style="info" %} JEMPass Keychain can contain records that can be unlocked by any type of JEM AirKey (SD or HD). You cal also designate certain (or all) records are especially sensitive "Level 2" records. These Level 2 records can only be decrypted by your JEM AirKey HD. {% endhint %} {% hint style="info" %} You can also configure your JEMPass Keychain such that all records in the Keychain are protected by JEM AirKey HD. This option may be usefully implemented an as organizational policy. Learn more about our solutions for organizations [here](https://www.jempass.com/for-organizations). {% endhint %} If you are would like to learn more about the JEMPass Security Model, please contact us with details about the nature of your questions, concern or interest and your organizational affiliation. We will evaluate your request and get back to you. # In the JEM AirKey HD Box ... ### 🎉 Congratulations on your purchase of JEM AirKey HD! Your JEM AirKey HD box includes the following items. * JEM Biometric Authenticator, or JEM Device or JEM, for short * JEM Diamond Frame (Gunmetal Grey) * JEM Charging Dock * Charging cable (micro USB to USB A) * Welcome Card with JEM-ID sticker affixed to the back (white) side # Charging Your JEM AirKey HD ## Connect the Dock to a Power Source Plug the small end of the included charging cable into the micro USB port on the side of the Dock. Plug the wide end of the charging cable into a USB port that can supply power. {% hint style="info" %} **Do I need to connect the Dock to my computer?** No. Connect the Dock into any USB port that can supply power. {% endhint %} {% hint style="info" %} **What's the best place for the Charging Dock?** If you primarily work at a desk, we recommend setting up your Dock on your desk, and placing your JEM on it while you work. When you leave your desk, you can take your JEM with you with the confidence that it is adequately charged. Otherwise, locate your Dock on your nightstand or bedside table, and place your JEM on it at night. Ultimately, the choice is yours. {% endhint %} {% hint style="info" %} **How long does JEM take to charge? How long does the battery charge last?** When placed on the Dock, JEM charges rapidly at first, and then slowly until it reaches full charge. JEM typically reaches full charge after a few hours on the Dock. A fully charged JEM should provide 2-3 days of service during normal use {% endhint %} ### Place JEM on the Dock Place your JEM on the charging dock — JEM will snap into place. {% hint style="info" %} When placing JEM on the Dock, make sure the contact pads on the bottom face of the JEM device are aligned with the contact pins on the Dock. {% endhint %} ### What Do the Dock Lights Mean? * No light indicates that the Dock is not receiving power * 🔴 Red and 🍊 Orange light signal that JEM is charging # NEED MORE HELP? If you need to get in touch with us, please return to the Support main page and click the blue Help button at the bottom right of the page. # JEMPass Privacy Policy This policy describes the ways The Praxis Group, LLC, doing business as JEM and JEMPass (hereinafter, “JEM”, “we”, “our” or “us”) collect, store, use and protect your (“you”, “Customer” and “User”) data and Credentials. The purpose of this policy is to ensure that JEM provides you notice of our data collection and use policies. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in the Terms of Service. ## Privacy Is Important to JEM Here at JEM, your privacy is important to us and this policy provides an overview of how we employ, disclose, and process your personal data and Credentials. ## How You Accept This Policy (Please Read Carefully) By using the Products, Software, or Site, you agree to the use, disclosure, and procedures outlined in this Privacy Policy. ## Changes to This Policy We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes any substantial changes to the manner in which your data will be processed, we will provide you with prior notice by posting notification of the change on the “Privacy Policy” area of our website. ## Information We Keep and How We Use It Depending on the way in which your JEM installation is configured, JEM devices, applications, databases or servers may use, collect or store some combination of three kinds of user information: * Encrypted Customer Vault Data * Customer Account and Service Data * Biometric Data We strive to handle all data securely and with respect for your privacy and data confidentiality. The specific ways in which we treat and use each type of data is described below. ### Encrypted Customer Vault Data The services that JEM provides is made possible by data you store in an encrypted JEM Vault (“Encrypted Customer Vault Data”). This includes data about your login credentials that you enter into your JEM Vault manually, through the JEM Import feature, or automatically using one of various JEM Extensions for supported web browsers.\ Encrypted Customer Vault Data includes information such as such as Usernames and Passwords (together called “Credentials”), as well as the domains or websites to which these usernames and credentials pertain, e.g., google.com.\ Credentials stored in the JEM Password Manager Software are encrypted in such a manner that we are not capable of decrypting or deciphering them, even when they are stored in our systems. The cryptographic keys required for decrypting these Credentials remain always and solely in your possession and under your control. We do not have any way of accessing, viewing, using or providing decrypted Credentials on our systems.\ Your passwords that are stored in encrypted form in your JEM Vault can only be decrypted when: 1. You present your biometric data (e.g., your registered fingerprint) to your JEM device in conjunction when prompted to do so by a computer that you have previously paired to that JEM, OR 2. You present you biometric data (e.g., you fingerprint or you’re an image of your face) when prompted to do so by the JEM app on your supported mobile device or tablet, OR 3. You supply your Administrative Access Key to a JEM client app when prompted. We never receive or store unencrypted Credentials on our systems.\ Information on the Domains for which you have stored Credentials in your JEM Vault is stored in unencrypted form on your devices and in our systems.\ Regardless of how it is stored, Encrypted Customer Vault Data belongs to the customer. We claim no rights to it beyond those necessary to provide services to you. You may add, modify, and delete Encrypted Customer Vault Data whenever you wish.\ If you do not wish to provide Encrypted Customer Vault Data to us, do not enter data into a JEM Vault; without such a Vault, you cannot provide us with Credential Vault Data.\ Please note that JEM has NO WAY to recover or restore your Credential Vault Data should you lose access to all your paired and personalized JEM devices and JEM Authenticator apps, and your Administrative Access Key. Store your Administrative Access Key in a safe place, e.g., with other critical and sensitive documents such as passports. ### Customer Account Data and Service Data Your purchase and use of JEM Products will naturally result in our collection of some Customer Account and Service Data about you.\ Customer Account and Service Data includes data elements such as your name, address, phone numbers, email address, payment credential(s) and device IDs. We collect and retain only enough Customer Account Data to fulfill your orders and provide ongoing services, support and, at your option, periodic updates from JEM or its partners and affiliates. This data is never used for any other purpose.\ Customer Account and Service Data is kept confidential. It is visible to our staff. We retain the right to hold and use Customer Account and Service Data to provide our services, troubleshoot problems, analyze the performance and demands on our services, and to provide our payment processors with the information they need to process payments. ### Biometric Data JEM uses Biometric Data about you, e.g., your fingerprint, to secure your Credentials in your Encrypted Customer Vault Data.\ JEM generates and stores images of your fingerprint on your JEM device. This Biometric Data is only generated and stored solely on your JEM device. Your Biometric Data never reaches our servers. JEM never extracts your Biometric Data from your JEM device.\ JEM also provides apps for mobile devices and tablets made by Apple, and in the future may provide apps for devices running Android as well. On such devices JEM apps do or will utilize biometric identity services provided by the device operating system (e.g., TouchID, FaceID). While we use the authentication and verification service provided by the device’s operating system, we do seek or use your biometric data that may be stored on such devices. ## How We Keep Your Information Safe We understand and accept our responsibility to protect Encrypted Customer Vault Data, Customer Account and Service Data and Biometric Data.\ We do not collect Biometric Data in any central repository – it is stored and used solely in your JEM devices, which should remain in your control at all times.\ Encrypted Customer Vault Data transmitted to and stored our servers is encrypted using a Vault Encryption Token that based on your Administrative Passphrase. JEM has no access to your Administrative Passphrase or the Vault Encryption Token, and will never request this information. This is meant to ensure that JEM will never have the information required to decrypt your Vault data, even when it is stored in our servers.\ Customer Account and Service Data is treated as confidential data.\ We limit access to Encrypted Customer Vault Data and Customer Account Data to authorized personnel with a need to access the data. Encrypted Customer Vault Data cannot be decrypted even by those who do have access to it, as we do not have access to the decryption key, which is and should remain solely in your possession and control. ## Data Location and Transfer All Encrypted Customer Vault Data and Customer Account and Service Data is held on servers located within the United States.\ JEM Encrypted Customer Vault Data and Customer Account and Service Data is available to members of our worldwide staff.\ We may allow you to use a third party cloud storage solutions provider such as Google Drive and/or Dropbox. In such case, we shall only have and use the login data you provide us pursuant to the Terms of Service in order to interact with such third party cloud storage service providers which such providers shall be responsible for the security and storage of your Credentials, as further described in the Terms of Service. ### Customer Support System Our customer support and email services are hosted primarily in the United States. Any information you choose send us through email or our customer support system may pass through and be stored on a variety of intermediate services. ### Third-Party Data Processors Encrypted Customer Vault Data and Customer Account and Service Data are held by third party data processors, who provide us with hosting and other infrastructure services.\ Data needed to process payments is collected by our payment processor, Shopify Payments, whose privacy policy is available at: . We may use your contact information to communicate with you about your use of JEM Services, provide support, and send you other information such as product updates and announcements. You may choose to stop receiving communications from us, except certain important notifications such as billing and account security alerts. ## Your Responsibilities for Protecting Your Data When you create a JEM Profile you will receive or create a Secret Cloud Access Key and an Administrative Passphrase. Your Secret Cloud Access Key is specified by you or generated on your computer and your Administrative Passphrase is something you create yourself. For your protection, you should create a strong and unique Secret Cloud Access Key and an Administrative Passphrase that are not easily guessed by others.\ It is extremely important that you understand that anyone with both your Secret Cloud Access Key and an Administrative Passphrase can access your Secure Data. It is equally important that you keep a copy of these keys in a safe place for your own reference, because future access to your Secure Data depends on having access to BOTH your Secret Cloud Access Key and your Administrative Passphrase. We will not ask you for your Secret Cloud Access Key and your Administrative Passphrase, and you should never send either to us.\ Due to the nature of our design and the sensitivity of the information you entrust to us (even in encrypted form), it may not be possible for us to help you with certain customer service requests unless you are listed as an account owner and are communicating from your verified email address. In the event that you change your email address, is very important that you update your email on your JEM account(s) or you may eventually lose access. ## Your Right to Knowing to What We Know You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.\ Disaster recovery and data availability requirements mean that JEM has a legitimate interest in maintaining secure and immutable backups. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to. ## Cookies and Tracking We set and use cookies (small text files placed on your device) on our own domains and subdomains to store settings that assist with identifying your account for sign-in. We also use third party analytics packages for our public pages that may set cookies on your computer. These are limited to our domains, and do not involve cross-service tracking. You may disable cookies in your browser and continue to use our services without impact. ## Consent for Underage Enrollment Those under the age of 18 may not use the services without the consent or authorization of their parent or legal custodian. Family account organizers and team owners are responsible for that authorization when they add someone under the age of 18 to an account. ## Disclosure We will comply with applicable law with respect to providing Service Data and encrypted Secure Data to law enforcement agencies. If permitted, we will notify you of such a request and whether or not we have complied. Your Secure Data remains encrypted with keys which we do not possess, and so we can only hand over Secure Data in encrypted form. ## Breach Notification If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation. ## Updates to our Privacy Policy At our discretion, we may make changes to this Policy and note the date of the last revision. You should check here frequently if you need to know of updates to our Privacy Policy. We maintain the right to send you annoying email informing you of substantive changes. Previous versions will be made available from this page. If you have any questions about this Policy, you can contact us via email or postal mail at:\ Email: [\[email protected\]](https://www.jempass.com/cdn-cgi/l/email-protection)
# JEMPass Terms of Service Welcome to the jemPass apps and jempass.com! Please read this Agreement carefully before using the services offered by The Praxis Group, LLC doing business as JEM and JEMPass (“JEM”, “us”, “we”). This Agreement set forth the terms and conditions of our relationship and for your (“you”, “user”) use of the [WWW.JEMPASS.COM](http://WWW.JEMPASS.COM) website (the “Site”) and the hardware services, features, content, applications, mobile device applications, apps, offered by JEM, in connection with its suite of password management, storage, retrieval, and other services. YOU UNDERSTAND THAT BY ACCESSING OR USING THE SITE OR USING THE “PRODUCTS” (DEFINED BELOW), YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE TERMS AND CONDITIONS CONTAINED HEREIN (“TERMS OF USE” OR “AGREEMENT”), WHICH ALSO INCORPORATES JEM’S PRIVACY POLICY). YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, OR USING THE PRODUCTS OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE AND/OR THROUGH USING THE PRODUCTS, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THIS AGREEMENT, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND/OR THE PRODUCTS. IF YOU DO NOT AGREE TO THIS AGREEMENT, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE AND/OR USE THE PRODUCTS. IF YOU ACCEPT OR AGREE TO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND THAT COMPANY OR OTHER LEGAL ENTITY TO THIS AGREEMENT AND, IN SUCH EVENT, “YOU” AND “YOUR” WILL REFER AND APPLY TO THAT COMPANY OR OTHER LEGAL ENTITY, AND ITS SUCCESSORS AND ASSIGNORS. ## 1. Binding Arbitration ANY CLAIM, DISPUTE OR CONTROVERSY OF WHATEVER NATURE ARISING OUT OF OR RELATING TO THIS AGREEMENT OF USE SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN ACCORDANCE WITH THE PROCESS DESCRIBED IN THE SECTION TITLED “OTHER TERMS AND ARBITRATION” BELOW. PLEASE READ THE SECTION TITLED “OTHER TERMS AND ARBITRATION” CAREFULLY. ## 2. Definitions For the purpose of this Agreement, the following definitions shall apply: (a) “Content” includes, without limitation: (A) general news and information, data, reports, general and educational material and information and data; (B) trade names, logos, product and service names, trademarks and services marks (collectively, “Marks”) owned by JEM, and Marks owned by Third Party Providers (defined below); and (C) any other information, content, services, or software. (b) “Firmware” The Hardware may contain certain object code software deployed onto its secure hardware prior to delivery to the user (“Firmware”) and/or may be paired with JEM’s desktop or cloud based password management services software (the “Manager Service”) provided separately for use with the Hardware. (c)”Products” include JEM’s suite of hardware password management devices (collectively, “Hardware”) and JEM’s Software (collectively, the Hardware and the Software shall be referred to as “Products”). (d) “Software” collectively includes the Firmware and Manager Service, as well as the following JEM software apps and applications: 1) JEM software that enables JEM to track use of JEM devices and JEM apps registered to a user and enforce a JEM-to-user association; 2) JEM software that manages JEM device/app status and maintains revocation/disablement of lost or stolen devices and; and 3) JEM software that provides storage and sync capabilities for a user’s JEM Vault (i.e., an encrypted storage solution for a user’s “Credentials” (as such term is defined in Section4)), so that a user can access his/her/its Credentials from multiple end-point devices (e.g., PC’s, tablets, or smart phones). (e) “Third-Party Providers” means third party providers of Content made available through the Site including, without limitation, any information, content, service or cloud storage or other software made available by or through social media websites, blogs, videos, podcasts, pictures, graphics, copy, audio, software, applications and any other content (the “Third Party Content”). ## 3. License and Restrictions The Software shipped with Products (or independent and standalone of Products) is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Software is licensed, not sold, and subject to the use restrictions below, is only authorized for use and distribution in conjunction with subparagraphs a) and b) below. By Installing, copying, or otherwise using the Software or using the Products, you agree to be bound by the following terms: (a) License Grant. JEM grants you a personal, non-exclusive, non-sublicensable, non-assignable and non-transferable license to use the Software solely as part of your use of the Hardware, in accordance with the specifications for the Product and for your limited use. You may use the Firmware only as originally deployed onto the Hardware. (b) Restrictions. You shall not: (i) modify, translate or create derivative works from the Products; (ii) perform cryptographic analysis on or otherwise attempt to derive the source code of the Products, disassemble, decompile, reverse engineer, in whole or in part, unless expressly permitted by applicable law in the jurisdiction of use despite this prohibition; (iii) disclose, publish or otherwise make publicly available any benchmark, performance or comparison tests that you (or a third-party contracted by you) run on the Products, in whole or in part; (iv) separate the Firmware from the remainder of Hardware or use the Software on another device; (v) interfere with, disrupt the integrity or performance of, or attempt to gain unauthorized access to the Manager Service; (vi) sell, resell, distribute, transfer, publish, disclose, rent, lend, lease or sublicense the Products or its Software (for the avoidance of doubt; (vii) make the functionality of the Products available to any third party through any means, including without limitation by uploading the Software to a network or file-sharing service or through any hosting, application services provider, service bureau or other type of services; (viii) use, or make available, the Software and/or the Manager Service with non-JEM Products; (ix) use any other software or firmware other than the Software or Firmware with the Products unless expressly authorized by JEM to do so. Any material or repetitive breach of the restrictions contained herein by you or your direct or indirect distributors, your sales representatives shall constitute a material breach. The Use Restrictions shall survive any expiration or termination of the Agreement. (c) Additional Materials. From time-to-time, JEM at its sole discretion, may make available to you additional items including but not limited to additional Software utilities and beta software for supporting the usage of the Hardware; (collectively “Additional Materials”). Unless particular items of Additional Materials include their own separate and specific terms and conditions, this Agreement shall govern the usage of Additional Materials. Conditioned upon your compliance with the terms and conditions of this Agreement, JEM grants you a non-exclusive and non-transferable license to use the Additional Materials solely in executable form and solely for your internal business purposes of supporting the Hardware, and in the case of pre-release Hardware, for evaluation purposes. Additional Materials are not fully tested by JEM and may include significant issues. You acknowledge that Additional Materials are likely to present risks associated with their use. JEM strongly recommends that you back up all your data prior to using Additional Materials from any source. Notwithstanding anything to the contrary in this Agreement, Additional Materials are provided “as is”, and do not carry any warranties or maintenance or support; similarly, in no event shall JEM be liable for any damage arising from the use of Additional Materials. (d) Additional Terms. JEM may provide certain support and/or professional services, including maintenance, software customization and other services, in which case JEM may require you to enter into JEM’s separate Services Agreement. In addition, if you are an enterprise or corporate customer, JEM may require you to enter into JEM’s separate Standard Sales Terms and Conditions for the Purchase of Jem Products agreement. (e) Limited Software Warranty. Please see Section 20 (General Legal Conditions) regarding the Software and Site warranties provided by JEM. ## 4. Limited Hardware Warranty, Exclusions, Disclaimer .(a) Warranty. JEM warrants that the Hardware will be free from defects in material and workmanship for a period of one (1) year from the date of delivery to the original you (the “Warranty Period”) (such warranty being the “Limited Hardware Warranty”). If a defect in material or workmanship arises within the Hardware during the Warranty Period and the Hardware is returned to JEM within the Warranty Period, JEM will, at its sole option and subject to applicable laws: (a) repair or replace any defective Hardware with a new or refurbished product; or (b) refund the original purchase price of the Hardware. The Warranty Period for any repaired or replacement Hardware will persist for the longer of the remainder of the original one-year Warranty Period or 90 days from the date the repaired or replacement product is shipped to the user. This Section 4(a) sets forth JEM’s sole obligation and your sole remedy for any breach of this Limited Hardware Warranty. (b) Exclusions. The Limited Hardware Warranty extends only to the original you of the Hardware and is non-transferrable. This warranty does NOT apply to Hardware that: (a) is altered or modified, other than by JEM; (b) is not maintained in a normal and customary fashion or is operated outside of JEM’s recommended guidelines; (c) has been subjected to abnormal physical or electrical stress, misuse, negligence or accident; (d) has had its original serial number altered or removed, other than as a result of normal wear and tear; or (e) JEM has provided free of charge. (c) Limited Hardware Warranty Disclaimer. EXCEPT FOR THE LIMITED HARDWARE WARRANTY EXPRESSLY STATED (A) ABOVE AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED “AS IS”. JEM AND ITS SUPPLIERS MAKE NO OTHER WARRANTIES AND EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. JEM does not warrant that (a) the Products will meet your requirements, (b) use thereof shall be uninterrupted or error-free, (c) the Products or any equipment, system or network on which the Products are used will be free of vulnerability to intrusion or attack, (d) or that all programming errors can be found in order to be corrected, (e) that the Products will in any and all events provide error free security for any data or prevent the loss of any data including passwords and other login and credential information (collectively, “Credentials”). You are solely responsible for the data, software and other content carried on your equipment, system or network on which the Products are used and for backing-up your data, Credentials, software and other content. You acknowledge that there is a threat and risk always of theft, hacking, or other actions by criminal elements worldwide (and to potentially a greater extent than traditional financial markets) and that JEM cannot guarantee that either you or JEM will be immune from such activities. ## 5. Compliance with Laws In connection with the use of the Products, including the Software, you shall comply with all applicable export, import, and other relevant laws of any applicable jurisdiction. Determination of the applicable law is your responsibility. You acknowledge and understand that the Products, including the Software, are cryptographic in nature and that it therefore is highly regulated. You are strictly prohibited from exporting, re-exporting or importing the Products and/or Software, regardless of method, without first complying with all applicable government use, import, and export laws, rules, regulations, and orders, and obtaining any necessary approvals or permits. Obtaining any necessary export or import approval for the Products and/or Software is your responsibility. ## 6. You must be 18 or older to use the JEM Site or Products to be a User (a) You understand that you may not use the Site or the Products where such use is prohibited. (b) You understand that the Site and the Products are intended solely for users who are eighteen (18) years of age or older. (c) You represent and warrant that you are 18 or older and that you agree to abide by all of the terms and conditions of this Agreement. ## 7. Your Registration and Account Security When you use the Site or the Products you may provide JEM certain registration and account information, which JEM will rely on to provide you access to the Site and/or Products. The following are your obligations when creating, registering, and maintaining the security and accuracy of your account: (a) You understand you are responsible for any all activity on your account and for safeguarding all your login information, user names, IDs, logins, passwords, pin numbers or other identification tools (collectively, the “Login Info”) through which you access your account, and any portion of the Site and Products. (b) You will register your account for your own use and not for the use of another person and you will only create one account for yourself. (c) You will not assign or transfer your account to anyone without first getting JEM’s written consent. Any party or person accessing your account using your account login and password credentials will be deemed an authorized user by us and you will be responsible for their actions as if they were your own. (d) You will not provide false or misleading information when you register an account. (e) If JEM terminates or disables your account, you may not create another account without first getting JEM’s written consent. (f) You will not use your account in a commercial fashion or manner. (g) You will keep your contact and other information requested by JEM (such as age, address, bank info, User status, etc.) accurate and up-to-date. (h) It is your responsibility to ensure and protect the confidentiality of your Login Info. You will not share your password, let anyone other than you access your account, or do anything that might compromise the security of your account. We are not liable for any use of the Site or Products by any unauthorized individuals. (i) If you so notify us, or if we suspect fraudulent or abusive activity, you agree to cooperate with us in any investigation and to use any preventive measures we prescribe. (j) Use of your Login Info may be immediately terminated by us upon the earlier of termination of your authorization, or prolonged, inactivity, dormancy, or termination of your account or termination of this Agreement. (k) We may rely upon the instructions, consent given and all action taken through your Login Info or account, without verifying the identity or authority of any person accessing the Site or Products. ## 8. Use of Linked Account for Storage of Credentials (a) JEM may permit you to forgo the use of JEM’s own encrypted storage “Jem Vault” solution for the storage and retrieval of Credentials and allow you to instead leverage and utilize third party cloud storage solutions providers such as Google Drive or Dropbox (the “Linked Storage Accounts”). (b) By storing Credentials via Linked Storage Accounts, you grant JEM the right to use the Linked Storage Accounts solely for the purpose of providing functionalities of the Software and the Products. (c) By using the Software and the Products and opting to use any Linked Storage Accounts you expressly authorize JEM to access the Linked Storage Accounts on your behalf as your agent. (d) You hereby authorize and permit JEM to use and store your Linked Storage Accounts Information to accomplish the foregoing and to configure the Software and the Products so that they are compatible with your Linked Storage Accounts. (e) JEM does not review the Linked Storage Accounts for utility, security, accuracy, legality or non-infringement, and is not responsible for the Linked Storage Accounts or products and services offered by or through Third-Party Providers such as Google or Dropbox. (f) JEM cannot always foresee or anticipate technical or other difficulties arising from or caused by any Linked Storage Account which may result in failure to obtain data or loss of data, Credentials, or other service interruptions. ## 9. You are Responsible for Reviewing Changes to this Agreement (a) This Agreement applies to all users of the Site and the Products, unless you have entered into a separate agreement with JEM governing your use and enjoyment of the Products. (b) JEM may make changes to this Agreement from time to time without specifically notifying you. (c) JEM will post the latest Terms of Service on the Site and may post it on JEM’s mobile device applications, but it is up to you to review it before using the Site or Products. We will endeavor to provide notices of any changes to this Agreement on the Site before those changes are effective. Nonetheless, you are responsible for checking the Site for possible changes to this Agreement and for other important information about the Products. (d) If you continue to use the Site or Products after any of these changes, your continued use will mean that you have accepted any changes to this Agreement. (e) In addition, some services offered through the Site and the Products may be subject to additional terms and conditions specified by JEM from time to time and your use of such services is subject to those additional terms and conditions, which are incorporated into this Agreement by this reference. ## 10. Third Party Providers and Content JEM uses Third Party Providers to provide certain software and data functionalities to users as well as Content. When using or accessing services offered through Third Party Providers, you will be subject to terms posted by these service providers. We also reserve the right to use any other third party to perform services of a similar nature top those outlined above, in our sole discretion. Without limitation you may be subject to all terms and conditions and privacy policies for the API’s provided by the following Third Party Providers: Google Drive and Dropbox. ## 11. JEM May Edit or Modify Anything on the Site without Notice JEM is committed to delivering a positive user experience and you understand that JEM reserves the right (but without undertaking any duty) to edit, monitor, review, delete, modify, or move any content or material provided or placed on or though the Site in its sole discretion, without notice. ## 12. You are Responsible for Accepting Updated Versions of the Site and Software (a) If JEM provides updated versions of the Site and the Software and you do not accept these updated versions, you may not enjoy the most recent content, feature sets, and materials. (b) If you do not accept updated versions of the Site and Software, JEM shall not bear any responsibility or liability for your decision. ## 13. You Agree to Let Us Monitor Your Activity on the Site and Software (a) Because JEM wants to continue to improve the Site and Software for the benefit of you, the user, we may monitor your activity on the Site and Software. (b) By using any JEM application or the Site and Software you specifically agree to JEM monitoring you in this manner. (c) You understand, however, JEM cannot and does not make any warranties or guarantees that: (i) the Site and Software, or any component thereof, will be made free from error or inaccuracy as a result of such monitoring or free from unauthorized and/or unacceptable use as a result of such monitoring; (ii) any statements or factual items presented by the Site and Software will be free from error or authenticated; or (iii) JEM will take any action in the event of any non-compliance with this Agreement. ## 14. It Is Your Responsibility to Make Sure this Agreement and Your Use of the Site and Products Complies with All Laws Applicable to You (a) You understand JEM may, in its sole discretion, refuse to offer the Site or the Products to any person or entity and change its eligibility criteria at any time. (b) You are solely responsible for ensuring that this Agreement complies with all laws, rules and regulations applicable to you. (c) You understand that your right to access the Site or Products will be revoked where this Agreement or use of the Site or the Products is prohibited and, if that is the case, you agree not to use or access the Site or the Products in any way. ## 15. JEM May Terminate Your Use of the Site without Reason or Notice to You While JEM respects its users, you agree that JEM may terminate your use of the Site and prohibit you from accessing the Site, for any reason, or no reason, and with or without notice. ## 16. Who Owns What and How You Can Use It The Copyright to All Content the on the Site and Products Is Owned by the Seller of That Content (a) The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site and the Products (“Copyright Content”) are the property of JEM or its content suppliers and are protected under applicable copyrights, trademarks and other proprietary rights. (b) You may not copy, redistribute, use or publish any part of the Site or the Products, except as allowed by this Agreement. (c) You do not acquire ownership rights to any content, document or other materials viewed through the Site or the Products. You May Not Use Trademarks Appearing on the Site or Products in an Infringing Manner (a) You agree that JEM, [WWW.JEMPASS.COM](http://WWW.JEMPASS.COM) and other JEM graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of JEM or its affiliates (“Trademark Content”). (b) JEM trademarks and trade dress may not be used in connection with any product or service that is not JEM’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits JEM. (c) All other trademarks not owned by JEM or its affiliates that may appear on this Site or the Products are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JEM or its affiliates. ## 17. You may use the JEM Site and Products for Limited Purposes (a) JEM grants you a limited license to access and make personal use of the Site and the Products. (b) JEM does not grant you the right to download (other than page caching) or modify the Site and the Products, or any portion of the Site and the Products. (c) You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of JEM and our affiliates without express written consent. (d) You may not use any meta tags or any other “hidden text” utilizing JEM’s name or trademarks without the express written consent of JEM. Any unauthorized use terminates the permission or license granted by JEM. (e) You may not engage in the copying, reproduction, publication, rearrangement, redistribution, modification, revision, alteration, or reverse engineering, of the Products. (f) You may not use any JEM logo or other proprietary graphic or trademark as part of the link without express written permission. (g) You understand the Site and the Products or any portion of Site and the Products may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. (h) You may not engage in any downloading or copying of account information for the benefit of a third party, or merchant (i) You may not engage in any use of data mining, robots, or similar data gathering and extraction tools. (j) You understand that for any purchase of greater than ten (10) JEM Hardware devices per purchaser, JEM does not grant you the right to: (i) resell or make commercial use (except as provided herein) of the Site and the Products or their contents; and (ii) make any derivative use of the Site and the Products or their contents. The foregoing restrictions shall apply to all users unless you have entered into a separate written agreement with JEM. ## 18. You Agree to Comply with JEM’s Conduct Policies When Using the Site or Products We do our best to keep the Site and the Products safe and operational, but we cannot guarantee it. We need your help to do that, which includes the following commitments: o You will not modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, republish, repurpose, sell, trade, or in any way exploit the Products or Site except as expressly authorized by JEM; o You will not take any action that imposes or may impose (as determined by JEM in its sole discretion) an unreasonable or disproportionately large load on JEM’s (or its third party providers’) infrastructure; o You will not decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Products, except to the limited extent applicable laws specifically prohibit such restriction; o You will not interfere or attempt to interfere with the proper working of the Site and Products or any activities conducted on the Site and Products; o You will not bypass any measures JEM may use to prevent or restrict access to the Site and Products (or other accounts, computer systems or networks connected to the Site and Products); o You will not run any form of auto-responder or “spam” on the Site and Products; o You will not use manual or automated software, devices, or other processes to “crawl” or “spider” any page of the Site; o You will not harvest or scrape any content or materials from the Site and Products; o You will not copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder; o You will not threaten, intimidate or harass another user; o You will not solicit passwords or personally identifying information (this includes, but is not limited to, someone else’s name, birth date, home address, IP address, social security number, or credit card number) for commercial or unlawful purposes; o You will not upload, post, transmit, share, store or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; o You will not upload, post, transmit, share, store or otherwise make available any content (such as a picture on a profile page) other than those of a personal nature that: (i) are of you, (ii) are taken by you, or (iii) are original content created by you; o You will not otherwise take any action in violation of JEM’s guidelines and policies; o You will not threaten, intimidate, or harass another user or any parties on or through the Site or Products; o You will not solicit passwords or personally identifying information (this includes, but is not limited to, someone else’s name, birthdate, home address, IP address, social security number, or credit card number) for commercial or unlawful purposes; o You will not falsely represent your identity or impersonate a third party, nor will you falsify or mislead third parties regarding your affiliation with any entity; o You are solely responsible for all Submissions from your account. “Submissions” means anything that a user transmits to the Site and/or the Products in the course of using the Site and/or the Products. You shall remain at all times solely responsible for the full functionality, accuracy, reliability, integrity, quality or validity of any statement or any other detail contained in the Submissions; o You will not use the Site and Products in any manner or transmit any Submission that: infringes (or results in the infringement of) JEM’s or any third party’s intellectual property or other rights; is (or you reasonably believe to be) illegal, fraudulent, or unauthorized, or in furtherance of any illegal, counterfeiting, fraudulent, pirating, unauthorized, or violent activity, or that involves (or you reasonably believe to involve) any stolen, illegal, counterfeit, fraudulent, pirated, or unauthorized material; does not comply with all applicable laws, rules, or regulations, including obtaining all necessary permits, licenses, registrations, etc. In the case of any proposed or actual transaction, “applicable” refers to both your own location and to location(s) of all other parties to the transaction; or would cause JEM to be in violation of any law or regulation, or to infringe any right of any third party; o You will not represent or portray the business or entity as being affiliated with JEM in any capacity other than being a user of the Site or Service without JEM’s prior written consent. o You shall not use circumvention or obfuscating technologies to mask their IP addresses or to hide transaction details. o You shall not create or circulate any technologies which violate or which would facilitate other users to violate the terms hereof including for masking IP addresses or to obfuscate transaction details. o The foregoing restrictions shall apply to all users unless you have entered into a separate written agreement with JEM. ## 19. JEM Is Not Responsible for What Happens outside of the Site, Including on Websites the Site or Products Links to our Advertisers (a) JEM or its business partners may present advertisements or promotional materials via the Site. (b) Your dealings with, or participation in promotions of, any third-party advertisers via the Products are solely between you and such third party and your participation is subject to the terms and conditions associated with that advertisement or promotion. (c) You agree that JEM is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third parties via the Site. (d) You understand and agree that JEM is not responsible for, and does not control, Third Party Sites and Third Party Content. You also understand and agree that JEM is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such Third Party Sites and Third Party Content. (e) You acknowledge and agree that JEM shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available on or through any such Third Party Site or Third Party Content. ## 20. General Legal Conditions JEM’s Liability Is Limited (a) JEM is not responsible for any Third Party Sites, Third Party Content, or any other content posted on the Site and the Products, whether caused by users of the Site and the Products, JEM, third parties or by any of the equipment or programming associated with or utilized in the Site and the Products. (b) JEM is not responsible for the conduct, whether online or offline, of any user of the Site or the Products. (c) JEM assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications. (d) You understand that it is your duty to confirm and verify any information provided on or through the Site and Products, and that you bear the sole risk of relying on any such information, including but not limited to content, third-party content, links, or listings. (e) JEM is not responsible for any problems or technical malfunction of any telephone network or lines, cellular data provider or network, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Products or Site, including injury or damage to users or to any other person’s computer, and/or mobile device. (f) Neither JEM nor any of its affiliates, advertisers, promoters or distribution partners shall be responsible for any loss or damage, including personal injury or death, resulting from anyone’s use of the Site or the Products, any content posted on the Site or the Products or transmitted to users, or any interactions between users of the Site or the Products, whether online or offline. THE SOFTWARE AND THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, JEM AND THE THIRD PARTY PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE CONTENT AND THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NEITHER JEM NOR THIRD PARTY PROVIDERS GUARANTEE THE ACCURACY, TIMELINESS, COMPLETENESS OR USEFULNESS OF ANY CONTENT. YOU AGREE TO USE THE CONTENT AND THE SERVICE ONLY AT YOUR OWN RISK. NEITHER JEM NOR THE THIRD PARTY PROVIDERS EXPLICITLY OR IMPLICITLY ENDORSE OR APPROVE ANY THIRD PARTY CONTENT. THIRD PARTY CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WE TRY TO KEEP THE SITE AND THE SOFTWARE UP, BUG-FREE, AND SAFE, BUT YOU USE THEM AT YOUR OWN RISK. THE INFORMATION FROM OR THROUGH THE SITE AND THE SOFTWARE IS PROVIDED “AS IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED. THE INFORMATION, SITE AND THE SOFTWARE MAY CONTAIN VIRUSES, BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. IN NO EVENT WILL JEM OR ITS MANAGERS, DIRECTORS, EMPLOYEES OR AGENTS HAVE ANY LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, OR THE AND THE SOFTWARE. WE AND THE THIRD PARTY PROVIDERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM: (1) THE USE OF OR THE INABILITY TO USE THE SOFTWARE OR THE PRODUCTS; (2) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SOFTWARE RESULTING FROM ANY DATA, INFORMATION OR SOFTWARE PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE PRODUCTS; (3) ACCESS TO OR ALTERATION OF YOUR ACCOUNT, TRANSMISSIONS OR DATA DUE TO YOUR CONDUCT, INACTION OR NEGLIGENCE; OR (4) ANY OTHER MATTER RELATING TO THE SITE AND THE SOFTWARE OR THE PRODUCTS. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US THROUGH THE SITE/SERVICE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN . JEM’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE FEES, IF ANY, PAID BY YOU TO US FOR THE SERVICE AND USE OF THE SITE, BUT IN NO CASE WILL OUR LIABILITY TO YOU EXCEED $50. YOU ACKNOWLEDGE THAT IF NO FEES ARE PAID TO US FOR THE SITE AND THE SERVICES, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM US, REGARDLESS OF THE CAUSE OF ACTION. IF ANY CLAIM OR MATTER RELATES TO MORE THAN ONE PARTY, THIS MAXIMUM LIABILITY WILL BE THE LARGEST AMOUNT PAID BY ANY ONE SUCH PARTY IN THE MOST RECENT PROCESSED TRANSACTION, REGARDLESS OF THE NUMBER, IDENTITY, OR STATUS OF THE CLAIMANTS. WHERE MORE THAN ONE ENTITY OR INDIVIDUAL RELATED TO US IS SUBJECT TO ANY CLAIM OR MATTER, THE RECOVERY OF THE CLAIMANT OR CLAIMANTS WILL BE LIMITED AS A GROUP AS PROVIDED BY THIS PARAGRAPH, AS IF ALL SUBJECTED PARTIES WERE A SINGLE ENTITY. ### You Agree to Indemnify JEM You agree to indemnify, defend, and hold harmless JEM, its contractors, licensors, subsidiaries and affiliates and their respective partners, directors, officers, employees and agents from and against any and all claims and expenses, including any and all losses, costs, liabilities, and attorneys’ fees, arising out of or in connection with: (i) your use of the Site and Products, (ii) any user Content, Third Party Content, Third Party Sites and any other content, (iii) your violation of this Agreement, or of any law or the rights of any third party, and (iv) your breach of this Agreement and/or any breach of your representations and warranties set forth herein; (v) your violation of any local, state or federal law, rule or regulation, (vi) your violation, or alleged violation, of any right of a third party, or (vii) your wrongful, improper, unlawful or unauthorized use of the Products. ### You agree that Connecticut law applies to this Agreement Subject to the arbitration clauses included below, if there is any dispute arising out of the Site and the Products, by using the Site, you expressly agree that any such dispute shall be governed by the laws of the state of Connecticut, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the state of Connecticut for the resolution of any such dispute. ### Your General Representation and Warranty You represent and warrant that: (a) You will use the Site and Products in accordance with the Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside). (b) You will use the Site and the Products so not to infringe or misappropriate the intellectual property rights of any third party. ### Other Terms and Arbitration (a) You agree that, except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by arbitrators appointed in accordance with such rules. (b) You agree any arbitration shall take place in Connecticut in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. (c) If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. (d) A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. (e) JEM may assign its rights under this Agreement without condition. (f) This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns. The headings of the paragraphs of this Agreement are inserted for convenience only and shall not be deemed to constitute part of this Agreement or to affect the construction thereof. ### Class Action/Jury Trial Waiver WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICES FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO OF SERVICE, YOU AND JEM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.